In an interview, Dhiraj Udapure, Vice President – Technology & Business Development at SCS Tech, spoke with TimesTech about how the company is accelerating India’s journey toward a $5 trillion digital economy. From AI-enabled governance to fortified cyber infrastructure, Dhiraj shared insights on real-world impact across sectors like healthcare, agriculture, and smart cities through scalable, secure, and intelligent tech solutions.
Read the full interview here:
TimesTech: India is fast-tracking toward a $5 trillion digital economy. How is SCS Tech enabling this transformation through AI/ML, and what real-world outcomes are you seeing in sectors like healthcare, agriculture, and education?
Dhiraj: India’s digital leap won’t come from infrastructure alone – it will come from intelligence embedded in every layer of decision-making. SCS Tech is enabling this shift with AI/ML solutions that drive real-world impact across multiple domains – Critical National Infrastructure, BFSI, Oil, Gas & Power, Smart Urban Development, Defense & Homeland Security, Healthcare, Agriculture, and Education.
Anchored by our own Intelligent Debriefing with Analytics (IDA) platform, we convert raw field data into actionable insights using ML and NLP. From automating government services to building predictive models for all the above-mentioned domains, we’re not just deploying & scaling AI – we’re operationalizing it to help India realize its $5 trillion digital economy vision.
TimesTech: With cyber threats becoming increasingly sophisticated, how is SCS Tech leveraging the convergence of cybersecurity and AI to protect critical infrastructures like BFSI and defense networks?
Dhiraj: At SCS Tech, we architect cyber resilience into the DNA of critical infrastructure. Our AI-augmented Security Operations Centers (SOCs) fuse real-time anomaly detection, behavioral analytics, and automated incident response to proactively defend BFSI and defense systems. By deploying zero-trust frameworks, adaptive access controls, and tailored threat intelligence, we ensure early breach detection, rapid mitigation, and sector-specific compliance. Whether it’s securing financial data flows or sensitive military communications, we deliver intelligent cyber defense – resilient, scalable, and battle-tested for India’s most mission-critical networks. By fusing AI with cyber resilience, SCS Tech ensures India’s most vital infrastructures remain fortified against today’s – and tomorrow’s – digital threats.
TimesTech: Smart automation and cloud computing are cornerstones of a digital-first economy. How is SCS Tech helping enterprises and public sector organizations simplify operations and ensure seamless access to digital services?
Dhiraj: In a digital-first economy, speed must meet scale. At SCS Tech, we modernize enterprise and public sector operations through AI-powered automation and resilient cloud-native platforms. Our solutions digitize end-to-end workflows – from citizen services to back-end processing – while ensuring seamless migration from legacy systems to secure, compliant cloud environments. By combining robotic process automation (RPA), hybrid cloud, and intelligent data pipelines, we optimize decision cycles, reduce human error, and deliver always-on services. The result: streamlined operations, inclusive access, and digital agility – at national scale, especially across mission-critical and high-impact environments.
TimesTech: Cyber resilience is the new national imperative. That said, can you elaborate on how SCS Tech is embedding resilience into India’s digital ecosystem and ensuring long-term data and infrastructure sovereignty?
Dhiraj: At SCS Tech, we see cyber resilience as a sovereign mandate. We embed it from day one – deploying AI-driven threat detection, decentralized data architectures, and compliance-ready platforms aligned with India’s data localization laws. Our secure-by-design systems protect critical infrastructure while enabling rapid recovery and zero-trust access control. By leveraging indigenous technologies and contributing to national frameworks like CERT-In and DPDPA, we fortify India’s digital core – ensuring operational continuity, regulatory alignment, long-term autonomy & uninterrupted continuity in an era of escalating digital threats.
TimesTech: Smart cities and e-governance are vital components of India’s digital future. What role is SCS Tech playing in building future-ready systems for urban infrastructure and public services?
Dhiraj: By 2030, over 40% of India’s population will live in cities—demanding smarter, faster, and more responsive urban systems. SCS Tech is shaping the digital backbone of India’s smart cities and e-governance initiatives. Our Integrated Command and Control Centre (ICCC) platforms combine AI, IoT, GIS, and automation to enable real-time monitoring of utilities, traffic, safety, and emergency response. We digitize municipal workflows, automate citizen services, and deploy data-driven dashboards that improve transparency and decision-making. From urban surveillance to public grievance redressal, our scalable systems are making governance more responsive, inclusive, and future-ready across India’s fast-growing urban landscape. We are empowering municipalities to manage complexity and deliver seamless, citizen-centric governance for India’s urban future.
TimesTech: As a technology partner with deep domain insight, how does SCS Tech ensure that its solutions remain scalable, secure, and adaptive to India’s evolving digital needs – especially in underserved or high-impact areas?
Dhiraj: India’s digital future greatly depends on how well we reach its most underserved regions. At SCS Tech, we design modular, context-aware solutions that adapt seamlessly across urban and rural landscapes. Whether it’s a smart city hub or a remote village, our platforms scale efficiently while maintaining end-to-end security, data privacy, and policy compliance; thus, balancing the needs of reach and resilience.
Our modular, vendor-neutral architectures scale seamlessly across urban hubs and remote regions alike, while zero-trust security ensures policy compliance and data integrity. We leverage AI for real-time observability, automate governance through localized frameworks, and adapt our platforms to the realities of infrastructure-challenged areas. By co-creating with local stakeholders and engineering context-aware solutions, we ensure our systems remain secure, scalable, and mission-aligned – whether in smart cities or underserved communities. This combination of technical agility and domain depth enables us to deliver secure, scalable, and inclusive digital infrastructure across India’s evolving landscape.
