VIAVI Solutions and 3-GIS, a market-leading fiber network design and management software provider, announced a partnership to empower businesses with faster, more accurate fiber fault location capabilities, while also leveraging customers’ existing Geographic Information System (GIS) investments. The combined solution, currently deployed at Windstream Wholesale, automates the current manual processes, offering significant advantages in improving network maintenance, minimizing downtime, increasing revenue and reducing cost. VIAVI, 3-GIS and Windstream will discuss this joint solution and its customer benefits in a webinar hosted by the Fiber Broadband Association on June 12, 2025.
Fiber deployment is on the rise across transport networks, data centers, enterprises and home broadband. Demand is surging to support AI/ML, high-performance computing and other advanced technologies. Building out fiber networks is costly and time-consuming, and even slight degradations can have a significant effect on the end user’s quality of experience, making fault identification and resolution critical to the network operator’s financial performance.
VIAVI and 3-GIS have integrated the VIAVI ONMSi Remote Fiber Test System (RFTS) with 3-GIS’s robust geospatial capabilities, speeding up the network technician’s work to identify and resolve issues during network operations and maintenance. The VIAVI and 3-GIS integrated solution has been successfully implemented at Windstream Wholesale, as part of Windstream Wholesale’s Intelligent Converged Optical Network (ICON).
Designed for rapid deployment on any existing fiber, the solution provides instant detection of full- or partial-cut impairments, allowing companies such as Windstream Wholesale to take action before their dark fiber customers identify a fiber issue. Significant reductions in repair times are also achieved by dispatching the right technician and test equipment the first time. Further, the integration allows Windstream Wholesale to correlate alarms directly to a specific client’s service, enabling them to proactively notify the customer that action is already being taken before the customer calls in faults.
This combination of ONMSi with 3-GIS streamlines maintenance and repair operations by providing a single source of information to a technician, eliminating any conflicting data from different sources and speeding fault resolution.
“Fiber network technicians face immense pressure to deploy and maintain high-speed networks efficiently while minimizing downtime. Identifying and resolving faults quickly is critical to ensuring reliable service for end customers,” said Russell Taws, Director, Fiber and Access Solutions, VIAVI. “We are excited to partner with a fellow industry leader in 3-GIS to deliver advanced fault identification and location, empowering technicians with precise, real-time insights to resolve issues faster, reduce unnecessary troubleshooting and ultimately deliver a seamless connectivity experience.”
“This partnership represents a powerful fusion of VIAVI’s diagnostic precision and 3-GIS’s geospatial intelligence,” said Dustin Sutton, Chief Marketing Officer, 3-GIS. “For our customers, the result is transformative: faster, automated fault resolution that directly translates into minimized downtime, optimized field operations and stronger SLA performance. We’re enabling service providers to not only maintain their networks more efficiently but also to solidify their reputation for reliability and maximize the strategic value of their 3-GIS platform.”
“This integration between VIAVI and 3-GIS systems automates what was a completely manual process,” said Glen Grochowski, Director, Windstream Wholesale Engineering “It has allowed us to automate fiber fault detection, streamline fault response, and speed technician dispatch, reducing our operational costs and service downtime.”
Through this collaboration, service providers can maximize their current GIS investments while enhancing the speed and accuracy of fault location, ultimately improving network operations and customer satisfaction.
