Will AI be the disruptor in Facility Management? For good or bad?

by Mr Rakesh Tripathi, CEO, Tenon FM (Tenon Group)

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Artificial intelligence (AI) has emerged as a vital player in the facility management industry. From the smooth functioning of operations to changing the way operations are carried out, AI has been at the forefront of constant development in the facility management domain.The relentless pursuit of operational efficiency is driving organizations to embrace AI, unlocking significant benefits in efficiency, cost savings, and security. This transformative technology has the power to revolutionize facility management. 

The incredible ability to increase transparency and trust between providers and their clients is a key development resulting from the automation of facility management.

AI-driven platforms help one and all to find insights through data, enhance transparency and improve client-provider relationships. AI has played a critical role in finding insights through large amounts of data. Through these tools, facility managers are given the quick ability to choose the allocation of resources and space, and strategies for management, among others. 

Companies have been able to improve their financial performance tremendously through the utilization of AI technologies. Additionally, organizations have reduced costs, allocated resources in a better way and found a way to provide high-value services to clients. Artificial intelligence has allowed facility management companies to be innovative with respect to security. Organizations have combined robotic surveillance and human oversight to take facility security to a very high level. 

However, the utilization of AI isn’t free of challenges. Moreover, organizations have to be very careful about the ethical usage of advanced surveillance technologies. Companies have to look to upskill employees impacted by AI and also make sure that data protection measures are in place. Along with this, challenges such as job displacement and data privacy require careful consideration and proactive solutions. 

Facility management companies are looking to utilize AI technologies in a strategic manner. Organizations have to prioritize the use of AI technologies to make their operations better and improve security measures tremendously. Through careful planning and a dedication to excellence, the integration of AI into facility management is set to usher in an era of significant efficiency and breakthroughs. 

In the years to come, facility managers who embrace this technology and adapt their skills will be well placed to thrive, as AI continues to evolve. A collaborative approach is the future, where artificial intelligence enhances human capabilities and creates a smarter and more efficient future for facility management.