In an interview with TimesTech, Brig Rajan Oberoi, Global Vice Chairman of Tenon Group, shared insights into the Group’s evolution from Peregrine Guarding to a holistic Man-Tech solutions provider. He highlighted the company’s commitment to integrating AI, IoT, and automation into its security and facility management services while maintaining a strong people-first approach across its global operations.
Read the full interview here:
TimesTech: Tenon Group has evolved from Peregrine Guarding to now encompassing Tenon FM and Soteria as part of its integrated security and facility management offerings. What was the vision behind this evolution, and how do the three verticals synergize to offer comprehensive Man-Tech solutions?
Rajan: Tenon Group, led by Major Rajain, has been at the forefront of innovation in the security and facilities management industries. Peregrine, Tenon FM, and Soteria are among the company’s diversified portfolio, each of which plays an important part in offering integrated solutions to clients in a variety of sectors.
The company presently works in India, the United Kingdom, Singapore, and Germany, providing security and facility services.
Tenon Group, with a revenue of Rs 3,000 crore, continues to focus on organic growth, service diversification, and global expansion. The company operates from over 78 branch offices, employs over 95,000 people, and services over 3,100 clients worldwide. In Singapore, it has implemented robotic security solutions and is enhancing its security and facility management services using AI, IoT, and remote monitoring.
Technology will remain a key component of Tenon’s strategy. The company is dedicated to seamlessly merging human experience with cutting-edge technology such as AI, machine learning, and IoT into its service offerings. This synergistic combination of human intelligence and technology will not only improve the performance of security and facility management solutions but also open up new avenues for value creation and differentiation. Tenon envisions a future in which technology enables its employees to provide proactive, data-driven insights and solutions, thereby altering the traditional security approach. The emphasis is not solely on technology, but on how to best use technology to supplement and improve the abilities and judgment of its human workforce.
At Tenon Group, we harness the power of AI, machine learning, and IoT to redefine security and facility management. These advanced technologies empower us to move from reactive to proactive strategies — identifying potential threats in real-time, preventing security breaches before they escalate, and ensuring swift, data-driven responses.
TimesTech: With technology playing a growing role in physical security and facility management, how is Tenon Group integrating innovations like IoT, automation, and data analytics into its operations to enhance real-time monitoring and decision-making?
Rajan: At Tenon Group, technology isn’t just an addition — it’s the foundation of future-ready security and facility management.
AI, IoT, and data analytics are set to revolutionize the security and facility management industry over the next decade. With the growing complexity of security threats and facility operations, these technologies will play a key role in enabling proactive, data-driven decision-making.
At Tenon Group, our M-Neo/Merlin CAFM platform embodies this transformation. Powered by AI and IoT, M-Neo/ Merlin provides real-time data insights, helping us identify patterns, optimize resource allocation, and address inefficiencies swiftly. It not only streamlines security operations but also equips our clients with actionable intelligence — empowering them to make informed decisions and enhance their facility management strategies.
As we move forward, M-Neo/ Merlin will continue to drive smart, sustainable workplaces by combining technology with operational excellence.
Additionally, with Command Centre Solutions for remote monitoring and Smart Surveillance Systems, we offer end-to-end tech-enabled services that monitor everything from energy consumption to security systems.
TimesTech: Tenon FM follows a unique “Self-Performance” model with a focus on Accountability, Ownership, Value, and Retention. Can you elaborate on how this model helps in delivering customized and cost-effective solutions across industries and geographies?
Rajan: The focus on ensuring uninterrupted service delivery, even during emergencies, has been critical to Tenon Group’s success. The company’s self-performance model of service delivery has enabled it to maintain consistent growth in its client base & meet the increasing demand for its end-to-end technology & service offerings. This commitment to reliability was particularly evident during the COVID-19 pandemic when Tenon Group’s services continued to operate at full capacity with zero downtime & zero incidents.
TimesTech: Given the company’s presence across 4000+ cities in India and operations in the UK and Singapore, how does Tenon FM ensure consistency in service quality and operational efficiency at such a large scale?
Rajan: Tenon Group has introduced several creative innovations to enhance its service delivery:
• An in-house developed alarm & ticket management system automates the combination of technology & manpower, managing a large volume of standard operating procedures with minimal human intervention.
• A nationwide network of communication & channel partners ensures rapid response times for any technology service requirements.
• Robust project management methodologies, including daily monitoring & control mechanisms, ensure timely & efficient project delivery.
• A focus on tracking unit productivity & mentoring resources based on a Skill-Will Matrix ensures optimal delegation & performance.
TimesTech: From a business perspective, what are the tangible financial and operational benefits organizations can realize by outsourcing their facility management to an integrated player like Tenon FM?
Rajan: Outsourcing facility management to an integrated partner like Tenon FM is not just a cost-cutting decision—it’s a strategic business move. When organizations partner with us, they benefit from a single-window solution that brings together hard services, soft services, and technology under one umbrella. This eliminates the inefficiencies of managing multiple vendors and streamlines accountability.
From a financial standpoint, our self-performance model ensures optimized resource utilization, reduced downtime, and controlled overheads. We’ve seen clients reduce their operational costs by up to 20% through predictive maintenance, energy-saving initiatives, and automation. Operationally, the benefits are equally compelling—standardized processes, improved SLAs, real-time reporting through IoT integrations, and a more agile response mechanism to on-ground issues.
But the real value lies in the fact that we enable our clients to focus on their core business while we take care of their facilities with precision, professionalism, and people-first commitment.
TimesTech: Tenon Group emphasizes values like dignity, integrity, innovation, and humility. How are these core principles reflected in the day-to-day work culture, especially when managing a workforce of over 95,000 professionals?
Rajan: Tenon remains committed to investing in its people. The organization acknowledges that its people are its most valuable asset and is committed to providing them with the necessary training, development, and resources to thrive. This includes upskilling security workers to become security officers, providing them with the information and abilities required to operate in a technologically advanced environment. Tenon believes that by empowering its staff, it can provide greater service and develop long-term relationships with its customers.
Tenon is committed to upholding the highest ethical standards and implementing best practices in all of its operations. The organization understands its duty to the communities it serves and is dedicated to making a positive difference. Through its association with organizations like the Homeland Security Forum under the Indo-American Chamber of Commerce, International Security Ligue, Rotary International & CAPSI, Tenon is actively contributing to the strengthening & professionalization of the private security industry at a grassroots level.
