Is Automation the New Normal for Businesses?

By: Nikhil S.

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Automation is a revolutionary tool that helps business owners in multiple ways to boost their productivity. Automation isn’t a new term for the population because we are witnessing its application in our day-to-day life. 

Especially, many business leaders have implemented automation in their organization to increase the productivity of your workforce. Businesses are exploring the opportunities of implementing automation in their workplace. 

There is little resistance by the workforce in accepting this technology; due to the fear of losing their jobs. But automation is a robust technology that helps the workforce to; simplify their work so that they can focus on complex tasks. 

What is automation?

Automation is a set of algorithms that helps to minimize human interaction in completing the task. Businesses can identify which tasks does your employee spend most of their time completing them. Additionally, they can spot tasks that are easy, tedious, and repetitive which can be automated. Businesses can reduce the work burden on the entire workforce by automating tedious and repetitive tasks. 

What are the different types of automation available in the market?

Basic automation:

Basic automation is identifying the tasks, which are easy, simple, and fast; to accomplish and automating them. Businesses can use basic tools to digitize their work process to simplify and centralize the operations. For instance, business owners can use shared team spaces wherein they can share the data in a single click with all the users. Business process management (BPM) and robotic process automation (RPA) fall under this automation category. 

Process automation:

Process automation assists; business owners to automate the entire work process to fasten the process and enhance transparency. There are many vendors providing software and business app that will automate your entire process. Process automation is a perfect tool to enhance the accuracy, efficiency, and productivity of your workforce. Furthermore, this tool will give you an overview of your business challenges in real-time and assist you to; find solutions to overcome them. Work process automation and mining are examples of process automation.

Integration automation:

Integration automation will replicate the human actions by completing the tasks as defined in the machine. This software is capable of working with human beings to accomplish the task with ease.

AI automation:

AI automation is one of the most intricate automation of all. Implementing artificial intelligence in automation will enrich machines to analyze the patterns or trends in the data. AI will help make strategic business decisions based on the previous data feed. AI automation has a great application in chatbots, virtual assistants, and customer service.

What all businesses aspects; can benefit from automation and its applications?

Most of the repetitive, tedious, and manual tasks of the business process; can be automated. Following are a few aspects wherein we witness the use of artificial intelligence on a large scale.

Administrative tasks:

Administrative tasks are tedious, time-consuming, and monotonous yet essential to accomplish. Business leaders can implement the right tools to; automate their daily administrative tasks. The human resource department of any organization is responsible for executing the daily administrative tasks. Business HR leaders can implement the best HR software with automation to automate their daily administrative tasks. For instance, businesses can automate attendance tracking, onboarding, payroll, leaves, benefits management, and others. 

Sales and marketing:

Sales and marketing are one of the most crucial aspects for any business because they are the revenue generators. Hence, they need robust tools to simplify their task and reduce their workload and increase their efficiency. The best CRM software will automate most of your marketing and sales tasks to reduce the work burden on the teams. As a result, your team can entirely focus on customers and their demands. For instance, a business can make the most out of automating marketing drips, sales quotes, important reminders, track interactions, and purchase history.

Distribution and logistics:

Distribution and logistics are a complex task because it includes various steps which need to be accurate. Automation helps businesses simplify and automate their distribution and logistics processes to complete the request quickly and correctly. For instance, businesses can automate the shipment routing by the easiest, quickest, and cheapest route available. Additionally, they can also automate manual tasks like shipment labeling to avoid any mistakes in the process. Furthermore, they can automate the logistic tracking updates for everyone to have a real-time update about the package movement. 

Aftersales:

Businesses need to have an effective, quick, and friendly aftersales team to increase the customer retention rate. The customer service industry is one of the most influenced sectors by automation. Many businesses leaders are reducing their workload and turnaround time substantially with the use of automation. AI-based chatbots are a perfect tool to resolve customer grievances or queries immediately. Just in case, if the question or grievance is beyond its preview, it will transfer the request; to the concerned authority automatically. 

IT and tech services:

IT and tech services are intricate and need immediate attention to ensure smooth operations. Organizations can schedule the maintenance and up-gradation of systems and automatically share the information with all the users. Additionally, users can raise a request; to their IT grievances, and the system will automatically pass it to the concerned team. As a result, businesses can resolve your IT and tech queries with ease and immediately.

Manufacturing:

Automation also has a large influence in the manufacturing sector to produce products and materials. Industrialists can design robots and types of machinery that automate most of the aspects of the manufacturing process. Automation is a boon to the manufacturing sector because it helps fasten the production process with higher accuracy. 

Conclusion: Automation is a revolutionary tool for all businesses to increase workforce productivity, efficiency, and accuracy. We understand that technology can be a little intimidating at the start. Technology Counter is the fastest-growing tech recommendation platform that will understand your needs and suggest a technology accordingly.

nikhil

About the author:

Nikhil is a blogger and content writer who writes many articles on SEO, Business, Web Design, and Technology at Technology Counter. He enjoys reading new things on the internet. He spends a lot of time on social media. When not in the urban spaces, he probably is spending time in nature.