Enhance Patient Experience with AI-Powered Healthcare Chatbots

By - Milind Pathak, Chief Business Officer, Route Mobile

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In the time of the global pandemic, AI has helped the global healthcare industry to navigate the novel and unknown. Today, the Global Healthcare Chatbots Market size is estimated to expand at a CAGR of 21% through 2030.

During the COVID-19 outbreak, in healthcare, giving patients, their relatives, or other website visitors a seamless and effective way to answer questions, provide information regarding the availability of the facilities, get-in-touch with the medical support team, and even book appointments without calling in is a win-win situation. And thanks to the perfect amalgamation of artificial intelligence (AI) and healthcare chatbots, the healthcare industry has managed to not only stay connected with the public but also save a tremendous amount of money, time and effort.

With nearly everything going virtual, AI and healthcare chatbot have helped people to get used to the idea of communicating with doctors and healthcare experts digitally.


Be it the early stages of the corona virus’s spread or the later months of daily hygiene and social distancing practices, AI-powered medical chatbots have emphasised the impact of particular rules, increased the awareness of potential treatments, and predicted future infection rates, etc.

That’s not all, for some healthcare centres and hospitals; medical chatbots have also played a significant role in managing patients’ needs during the pandemic.

Role of chatbot and AI in healthcare

Effectively designed and deployed chatbots help patients and the healthcare industry to quickly share valid and updated information, encourage desired health impacting behaviours and lessen the psychological damage caused by fear and isolation.

Patients are more comfortable speaking to real-life doctors, and AI is what makes chatbots sound more human. AI-in healthcare chatbots’ Natural Language Processing (NLP) capabilities empower hospitals to offer personalized support to patients, as the integration of NLP technology entails the ability to understand sentiments and act accordingly.

How is automated chatbots enabling a better patient management system?

We are well aware of the fact that chatbots cannot replace a doctor’s expertise, and take over patient care; however, the perfect amalgamation of both can improve the efficiency of patient care delivery by simplifying and fast-tracking care without compromising quality services.

For an instance, if a person needs certain information regarding his current health conditions, healthcare centres and hospitals can share their symptom questionnaires with the perspective patient and deliver a personalized virtual experience while inviting the individual to book an appointment.

With this, healthcare chatbots not only educate prospects but also generate leads by setting up appointments within the same conversation.

How is automated healthcare chatbots creating better patient experiences?

Healthcare chatbots enable hospitals, healthcare centres, and clinics to increase their potential reach and brand awareness by solving queries and engaging customers in the digital communication channels they frequent most.Considering the current scenario, it is not necessary to receive all questions related to symptoms. Nowadays most people often search for information on drugs, vaccines, and medical equipment like ambulance services, where to source oxygen cylinders from, availability of beds, etc. In such a scenario, chatbots can help the hospitals to provide that information at the point of care.

Healthcare chatbots can also equip hospitals and clinics to automate routine tasks such as providing and confirming referrals, performing research surveys, paying bills, and verifying important information like insurance coverage.

This way, the chatbots help hospitals and healthcare centres to build trust and long-term relationships by creating better patient experiences.