Bengaluru- The National Association of Software and Services Companies (NASSCOM) has released a study. The study is titled “Metaverse – Prepare to win” with McKinsey & Company as knowledge partners. The report delves into key trends in adoption, potential applications of the Metaverse. Additionally, the opportunities for service providers to take an active role in this exciting new development.
Metaverse has taken a forefront position with recent technology advancements to potentially become the next evolution of the internet. The term ‘Metaverse’ has existed for nearly two decades. The novel internet avatar has seen accelerated development. It is driven by the technology revolution, consumer readiness and the rise of consumer-led marketing. Significant PE/VC investments and strong M&A commitments have been announced in H1 of 2022. It is amounting to > $120 Bn value (based on estimates between Jan-May’22).
Metaverse has many interpretations. Metaverse can be defined as a persistent and immersive virtual world experience with digital-physical fusion that allows interoperability and concurrency. Additionally, user agency to enhance a user’s ability to meaningfully interact, transact & move virtual identity, assets, and data from one world to another.
At-scale adoption is likely to be 8-10 years away, and the majority of implementations are at POC or MVP stage. The space is witnessing strong early adoption. Enterprise Metaverse adoption maturity trends are similar to AI trends back in 2017. In a survey conducted by McKinsey & Company, 57% CXOs in 2022 have Metaverse initiatives underway, both long- and short-term.
Enterprises are starting to implement metaverse use-cases across the value chain. By 2030, sectors such as retail, manufacturing, media, healthcare, telecom, professional services and banking are likely to be major spend drivers of enterprise use cases. Emerging use cases in customer engagement, multi-channel customer support and real-time simulations for product designing are gaining traction.
It is also expected to gamify the future of work and workforce collaborations. Several initiatives are underway such as re-imagining learning and development using gamified AR/VR based learning suites with virtual instructors. Additionally, creating an immersive recruitment and employee onboarding with avatar interaction & networking with employees at job fairs and imagining digital twin offices for employee collaborations and meetings.
At-scale potential will be determined by factors such as, clarity on RoI, technology & talent readiness, and the ability to address societal concerns. According to an independent study by McKinsey & Company, 30-40% of CXOs surveyed report uncertain returns on their investments and initiatives remain experimental. Moreover, emerging talent pool in areas of 3D/Technical artists, Motion Designers, Graphics Engineers, AR/VR & Software Engineers, etc, will be key to achieve at-scale capability building in future.
Fortechnology service providers to prepare and participate meaningfully with the opportunities presented by Metaverse, the study outlines four key considerations. These include:
- Defining a differentiated strategic posture on the Metaverse chessboard, such as, hiring a Metaverse specialist in one or two priority verticals or full-stack Metaverse services provider.
- Investing in client service catalogues with ecosystem partners to enable value creation through differentiated IP.
- Building integrated delivery and talent capabilities across service lines and domains to serve client needs.
- Identifying investment themes for internal adoption of Metaverse.